In essence, problem solving involves generating multiple ideas to address an issue or reach a resolution, followed by the selection of one idea to implement. While this process may appear straightforward in theory, it often proves to be quite complex in practice.

The ideal scenario involves identifying a problem, brainstorming a variety of potential solutions, and then choosing the most suitable option based on the situation. However, many problems are inturicate and multifaceted. A facilitator can assist the group in transcending their usual problem-solving approaches and fostering greater creativity.

Participants may struggle to shift from focusing on their own needs and desires to appreciating the perspectives of others. During problem-solving sessions, various challenging behaviours can emerge. Members may experience frustration, discomfort, or feelings of threat. If the session lacks proper structure, individuals might become territorial, defensive, or prematurely seek closure without fully addressing all issues. Additionally, more vocal participants may dominate discussions, overshadowing quieter members.

At times, group members need the opportunity to share their viewpoints. Conversely, there are moments when the focus should shift toward narrowing differences and reaching consensus. These two processes are known as divergent thinking and convergent thinking.

Divergent Thinking

In today’s economically and technologically driven environments, moving beyond traditional thinking is crucial as we address a variety of complex problems. Questions such as the following are challenging to answer:

• How can public schools enhance their safety measures against violence?
• What steps should organizations take to meet the needs of a diverse workforce?
• What strategies can companies adopt to become more environmentally sustainable?

Even seemingly minor issues, like revising a dress code, can spark intense discussions.

To discover innovative solutions, we must also cultivate an appreciation for creativity. Often, the value of creative thinking is overlooked. It’s essential to create opportunities for groups to engage in creative exploration.

Convergent Thinking

At this stage, you will analyse a list of ideas and apply your convergent thinking skills. This involves evaluating options, summarizing key points, categorizing ideas, and ultimately reaching a general conclusion.