Non-verbal communication can often carry more weight than the words we use. Factors such as our posture, hand movements, tone of voice, gait, and facial expressions can reinforce, enhance, or even contradict our verbal messages.
In today’s fast-paced environment, we often form quick judgments based on first impressions, making it crucial that our non-verbal cues align with our spoken words.
When providing feedback, it’s important to foster an environment where employees can learn and grow.
For instance, if an employee receives a low rating on a performance evaluation and you notice signs of distress, such as a flushed face or tightly pressed lips, but you choose not to address it (and the employee does not request clarification), you are unlikely to encourage improvement. In fact, this could lead to a further decline in performance.
When we meet, what should we be watching for from our employees?
- Rejection of our comments (for example, the person physically moves further from us by sitting back in their chair or slouching in their seat)
- Anger on the face and in their posture
- Lack of understanding or comprehension (such as furrowed brows, pursed lips)
What are some other non-verbal signals we must be careful not to communicate to employees?
- Boredom (if you look like you’re just going through the motions of yet another performance review, they will see it)
- Anger (our own flushed face, or the way we put things on our desk will all convey our own mood)
- Arrogance
The face and the eyes are the most expressive means of non-verbal communication. Additional positive or negative messages are sent by your gestures, posture, and the space between you and the other person.
Positive body language is important to encourage conversation and support your positive intent in meeting with the other person. When we don’t pay attention to our non-verbal signals, we often send mixed or confusing messages to people. Get control of your image by working on your non-verbal language.
Voice
Your attitude is conveyed through both your voice and body language. Ensure that both consistently communicate, “I’m here to help you as much as I can.”
If your tone conveys annoyance, impatience, or condescension, it may provoke anger in the other person. Instead, aim to speak in a calm, firm, caring, and soothing manner. This approach will make your communication more relaxed, pleasant, and easily understood.
The pace and rhythm of your speech also play a critical role. Effective communication incorporates appropriate pauses and variations in inflection to enhance your message.
Qualities of a Good Voice
- Engaged and attentive
- A tone that reflects warmth
- Clear, straightforward language without jargon
- Expresses appreciation for the person’s call or visit
- Easily understandable with a moderate volume and pace
- Varied tone that is well-modulated
