At the peak of the Liker Pyramid is the principle of problem solving, which emphasizes the importance of gathering data and applying the PDSA (Plan, Do, Study, Act) cycle for continuous organizational improvement.
To effectively implement this step, a fundamental grasp of problem-solving is essential. Nearly every resource on problem-solving will introduce a model that follows a similar structure, even if the steps are presented differently. Some may outline six steps, others five or seven, but the core concept remains consistent—the variations are simply different ways that authors choose to break down the process. Understanding these variations allows you to navigate problem-solving more effectively and tailor the approach to your organization’s needs.
Phase One: Problem Identification
- Identify apparent problem
- Seek and analyze the causes
- Define the real problem
Phase Two: Decision Making
- Identify alternative solutions
- Choose the best solution
Phase Three: Planning and Organizing
- Plan a course of action
- Implement
As you work your way from problem to solution, you are actually shifting your focus.
- When you define a problem, you ask yourself: What is my problem?
- As you try to analyze the root causes you ask: Why is it a problem?
- When you are generating options, you ask yourself: What are some ways I can solve my problem?
