Self-concept, self-image, and self-esteem can all impact the way we send and receive messages. Individuals with low self-esteem and a negative self-image tend to operate in a passive style. Other people might think that they are superior to everyone else, resulting in an aggressive style. This creates all kinds of interesting conversations!

Words to Watch Out For

If you want to be known for clear communication, avoid words like:

• I will try
• Ought to
• Should have
• Must
• Always
• Never

If you are tempted to insert these words into your conversations, replace them with clearer terms. Instead of “I will try to get back to you later,” say “I will call you back by 4:00 today” (and then make sure that you do!).