What we say is not always what the other person hears. Our message goes through a complicated system of filters and outside influences before it reaches the recipient. We must always clarify that the person has received the message that we intended to send.
- What is said
- Speaker’s Biases
- Body Language
- Tone of Voice
- Words
- Expressions
3. Listener’s Biases
- Past experiences
- Maps of reality
- Education
- Assumptions
- Emotional state
- Distractions
4. What is heard
